SHIPPING POLICY
Shipping Policy
Free Domestic Shipping (US):
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Free shipping on all orders within the United States, unless otherwise stated.
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Orders are processed within 1-3 business days.
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Standard delivery time is 3-5 business days after shipping.
International Shipping:
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Shipping is calculated at checkout.
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Orders are processed within 1-3 business days.
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Delivery can vary greatly depending on destination and customs processes.
All orders will receive an email confirmation that includes tracking information once the package ships.
Our Guarantee
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Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
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All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it unopened and undamaged for a full refund or replacement.
Important Remarks
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Refunds are not given on free items. However, replacements are given for items lost while shipping.
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Replacements are also sent up to 7 days after receiving your free item if damaged.
Tracking your order:
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Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It is usually 13 characters long and starts and ends with a letter.
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Do not enter your order number, as it will appear as an error automatically.
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If you cannot find your tracking number, please get in touch with us at Support@Vital-Labs.co