Free Domestic Shipping (US):
Free shipping on all orders within the United States, unless otherwise stated.
Orders are processed within 1-3 business days.
Standard delivery time is 3-5 business days after shipping.
International Shipping:
Shipping is calculated at checkout.
Orders are processed within 1-3 business days.
Delivery can vary greatly depending on destination and customs processes.
All orders will receive an email confirmation that includes tracking information once the package ships.
Our Guarantee
Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it unopened and undamaged for a full refund or replacement.
Important Remarks
Refunds are not given on free items. However, replacements are given for items lost while shipping.
Replacements are also sent up to 7 days after receiving your free item if damaged.
Tracking your order:
Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It is usually 13 characters long and starts and ends with a letter.
Do not enter your order number, as it will appear as an error automatically.
If you cannot find your tracking number, please get in touch with us at Support@Vital-Labs.co