Shipping policy
Shipping Policy
Free Domestic Shipping (US):
- Free shipping on all orders within the United States.
- Orders are processed within 1-3 business days.
- Standard delivery time is 3-5 business days after shipping.
International Shipping:
- Shipping is calculated at checkout.
- Orders are processed within 1-3 business days.
- Delivery can vary greatly depending on destination and customs processes.
All orders will receive an email confirmation that includes tracking information once the package ships.
Our Guarantee
- Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
- All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it unopened and undamaged for a full refund or replacement.
Important Remarks
- Refunds are not given on free items. However, replacements are given for items lost while shipping.
- Replacements are also sent up to 7 days after receiving your free item if damaged.
Tracking your order:
- Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It is usually 13 characters long and starts and ends with a letter.
- Do not enter your order number, as it will appear as an error automatically.
- If you cannot find your tracking number, please get in touch with us at Support@Vital-Labs.co